Refund policy

14-Day 100% Satisfaction Guarantee

At ChillHive, we stand behind the quality of every piece we create.

If your order arrives damaged, defective, or incorrect, we offer a 14-day, 100% satisfaction guarantee from the date of delivery. If something isn’t right, we’ll replace it or issue a refund — no hassle.

What’s Covered

  • Damaged items

  • Printing defects

  • Wrong item received

  • Quality issues

What’s Not Covered

Because all items are made to order, we cannot accept returns or refunds for:

  • Buyer’s remorse

  • Incorrect size selection

  • Normal wear and tear

Please review size charts carefully before ordering.

How to Start a Claim

  • Contact us within 14 days of delivery

  • Include your order number

  • Attach clear photos of the issue

Once approved, we’ll take care of the rest.

If we mess up — we make it right. Period.